Reconnecting Practicing Hygienists with the Nation's Leading Educators and Researchers.

The Use of Advanced Behavioral Techniques to Quell Dental Anxiety

The principles of applied behavior analysis and functional behavior assessment are key to assuaging patients’ dental anxiety, fear, and dentophobia.

This course was published in the May 2023 issue and expires May 2026. The authors have no commercial conflicts of interest to disclose. This 2 credit hour self-study activity is electronically mediated.

AGD Subject Code: 153

Educational Objectives

After reading this course, the participant should be able to:

  1. Explain the impacts of dental anxiety, fear, and dentophobia, and the prevalence of these emotions in the United States patient population.
  2. Discuss behavioral tools for managing anxious dental patients, including applied behavior analysis, the modified dental anxiety scale, ABC contingencies, and functional behavior assessment.
  3. Describe how adopting behavior management techniques can create a comforting and patient-centered care environment.

Dental anxiety, fear, and dentophobia can negatively impact the overall health of patients and prevent them from seeking dental treatment. The use of applied behavior analysis (ABA) principles in the dental setting can help create a comforting and patient-centered environment.1

The following educational and hypothetical vignette was developed from the experiences of various oral health professionals. It provides a collection of learned experiences that reflect a common scenario.

Ann is a 55-year-old woman with a history of dentophobia stemming from traumatic dental experiences when she was young. Ann contacted the dental office for an initial appointment with the complaint of “my teeth have been hurting for a while and I cannot sleep because of the horrible pain.” Upon examination, it was apparent that her chronic pain was due to multiple caries, which have resulted in irreversible pulpitis and presence of an infection on her mandibular posterior molars. When asked to rate her level of pain from 1 to 10, Ann said it was a 9 or 10.

During the medical history review, the patient’s history of dental trauma was discussed. The next step was to find out what the possible triggers were for her fear and anxiety. It was determined that she was fearful of the local anesthetic; specifically, the sight of the syringe and needle. Now that the trigger had been identified, the appropriate and corresponding technique for fear reduction could be discussed. By addressing Ann’s concerns before conducting the procedure, the clinician was able to build trust. More specifically, the provider discussed the delivery of the anesthetic and strategies to help create a more comforting treatment environment.

Due to her overwhelming fear, Ann was prescribed alprazolam (0.25 mg) to be taken in the office 1 hour prior to treatment so she could be monitored. She was also asked to arrange for a ride home. Prior to the delivery of anesthetic, Ann was given a topical mouthrinse (dyclonine) and topical gel. The patient was encouraged to use her headphones to listen to music. After 10 minutes, she announced, “I am comfortable with you as my clinician, and I am ready to proceed.” The provider waited another 15 minutes for profound anesthesia before initiating therapy. Ann tolerated the procedure well and scheduled her follow-up appointments.

Behavioral Principles

In this vignette, the dental provider used some behavioral principles in the delivery of care, but without necessarily understanding the principles were founded in the science of ABA.1 For example, the distraction technique used during the administration of anesthesia and using headphones are behavior strategies that involve changing the environment to make it more comfortable for the patient.1 Desensitization is a step-by-step process to expose someone to something new or frightening until they become more comfortable in that situation. In ABA, this is sometimes referred to as a graduated exposure to stimuli.1

Asking the patient about triggers during the medical history interview is an example used in ABA to help identify any precursors to the problem behavior—in this case, the fear of visiting the dentist. The one aspect in the vignette that could have been modified even more is the prescribing of alprazolam to reduce her anxiety. The implementation of behavior principles to reduce her fear could have been used as an alternative to prescribing medication. Once the patient is out of pain/discomfort, further integration of ABA principles can be used as part of a behavior plan to increase her cooperation in receiving treatment—and without the need for pharmaceuticals.

Distinguishing Between Dentophobia and Fear or Anxiety

The educational vignette reveals that Ann has a history of dentophobia, which is an extreme fear that is out of proportion to the situation.2 Individuals with dentophobia avoid seeing the dentist, even when they are in pain.2 Past negative experiences, family history, traumatic history, or feeling a loss of control or embarrassment can lead to dentophobia.2 Possible triggers in a dental setting can include sound, smell, pressure, fear of anesthetic, shame, embarrassment, blood, noise, choking, feeling pain, and needles. Findings suggest that nearly 3% of men and almost 5% of women have dentophobia.2

Severe fear or anxiety of dental treatment involves feelings of distress, but these feelings are not as extreme as dentophobia.2 Patients with dental anxiety worry about pain or stress at the dentist, but will likely still visit the office for treatment.2 About 36% of the United States population has a fear of dental treatment, with 12% having an extreme fear.3 Dental anxiety has also been shown to negatively impact quality of life.4,5

According to a recent poll by the American Dental Association’s Health Policy Institute, more than 70% of dentists surveyed reported an increase in the prevalence of patients experiencing teeth grinding and clenching, conditions often associated with stress—up from just under 60% in 2020.6 In addition, the survey revealed that 63% of dentists noted an increase in chipped and/or cracked teeth, while 62% of respondents saw a rise in temporomandibular disorder symptoms, which include headaches and jaw pain.6 These poll findings highlight the added stress and anxiety brought on by the COVID-19 pandemic and other stressors.

Dental anxiety and dentophobia can further impact a patient’s overall health; this hesitancy can eventually affect their social environment, as well as their work and school performance. Delaying or avoiding dental care can also lead to more costly treatment later due to the extent of disease. Patients with dentophobia or dental anxiety may be more likely to present with problem behaviors that can include crying, screaming, running away, not opening their mouth, or even vocalizing their fear to the dental team. One of the central tenets of the ABA approach to dental anxiety is the opportunity to modify the environment as the first step in changing behavior.7

The literature supports the description of a “vicious cycle” of dental fear, dental anxiety, and avoidance of treatment.8,9 The possible confounding of oral health and fear level is one manifestation of the cycle that has a higher risk of neglected health concerns, wherein neglect leads to increased health concerns that render avoidance more likely.10

Tools to Manage Dental Anxiety

The modified dental anxiety scale (MDAS) is an example of implementing an indirect measure in a dental setting. The findings from patients with high MDAS scores can assist providers in determining the best course of action.11,12 The clinician in the vignette used questions from the MDAS to assess the patient’s current state of well-being. The MDAS consists of five questions with possible responses including: not anxious, slightly anxious, fairly anxious, very anxious, and extremely anxious. A response of “not anxious” receives a score of 1, “slightly anxious” is noted as 2, “fairly anxious” is rated as 3, “very anxious” earns a 4, and “extremely anxious” receives a 5.11,12

The total score for the MDAS is a sum of all five questions, ranging from 5 to 25. A cutoff of 19 or above indicates high dental anxiety and a score of 11 to 18 indicates moderate-to-high anxiety.11,12 According to Humphris et al,11,12 the MDAS has an empirically devised cutoff point where scores above a certain level indicate the possibility of dentophobia, rather than dental anxiety, as follows: 5 to 9 = not dentally anxious, 10 to 18 = fairly dentally anxious, and 19 to 25 = very dentally anxious/dentally phobic.

According to White et al,13 anxiety assessments are an easy and reliable way to assess dental anxiety. Being aware of the MDAS and the patient’s anxiety level may help the dental team establish a trusting rapport.13 An effective approach to conducting the assessment in a systematic manner is to embed the MDAS within an electronic health record. When the assessment yields a score indicating the patient is afraid or anxious, the dental team can begin to look at approaches to care.

Concept of Applied Behavior Analysis

In clinical use, ABA is a scientific approach to understanding and improving behavior through manipulations to environmental contingencies. A contingency is something that immediately follows a behavior.14 Indirect data are collected to better understand the behaviors; however, direct observations are relied upon to make more changes to the contingencies, which are sometimes referred to as the ABCs.14 These contingencies investigate the behavior (which is the B) in context of the antecedents (A: what happens before the behavior,) and the consequences (C: what happens immediately after the behavior).14 The contingencies are then controlled through the ABA principles of reinforcement, punishment, and extinction.

According to Cooper et al,14 reinforcement is defined as a response-consequence relationship in which a response (eg, the correct answer) is followed immediately by a consequence (eg, verbal praise). This immediate consequence will result in similar responses occurring more often.14 In the dental setting, this refers to offering a reinforcer (eg, verbal praise or a break from treatment) to increase the likelihood the positive behavior will occur in the future. A reinforcer or reinforcement needs to occur immediately after the desired or appropriate behavior.14 If this is not possible, then a verbal reason for receiving the reinforcer should be provided.

Similar to punishment, extinction can also be used to limit patient behavior. Before using extinction, it is important to know what the reinforcement might be. An example in the dental setting would be a patient who continues to whine. It appears the whining behaviors are due to the provider constantly reinforcing the behavior by paying some type of attention. In this case, the reinforcement is increasing an unwanted behavior. So, when systematically using extinction, the provider would ignore the behavior until the whining eventually subsides. Extinction occurs when a response no longer produces access to a reinforcement.14

Examining behavior within the context of these three contingencies can help providers better understand the patient’s behavior and how the behavior is impacted by the dental environment. The goal of ABA therapy is to decrease the occurrence of a behavior that may potentially be harmful or perhaps interfere with treatment.1,14 In the dental profession, research provides sufficient evidence that a behavioral approach to resistance to dental treatment can be effective in reducing the patient’s physical resistance during care.7

Create a Comfortable Environment

In combination with desensitization techniques, a behavioral approach can be used to create a more comfortable environment for the patient, which, in turn, increases the likelihood of cooperation during future treatment.7 The implementation of pre-visits to a dental office (without any treatment) can help patients better understand what to expect from the first dental visit.1 In addition, sharing pamphlets, brochures or videos that describe the dental office, supplies, and procedures can help create a more comforting environment for the patient. Applying behavior principles within a dental setting may be an extra step in the daily routine, but it could save time during future appointments if patients are more cooperative and can receive the scheduled care. These behavior process tools can strengthen the patient-provider relationship and develop the foundations of a patient-centered environment.

A systematic and consistent approach to applying ABA principles in the dental setting involves conducting a functional behavior assessment (FBA). The FBA is a systematic method of obtaining information about the purpose or function of a problem behavior.14 The indirect and direct findings from the FBA help providers structure an intervention to mitigate the problem behavior and encourage more appropriate or cooperative behavior. By conducting an FBA, clinicians can develop objective, patient-centered goals to improve health outcomes using accepted behavior principles, such as reinforcement, punishment, or extinction.

As evidenced by the educational vignette, the use of ABA principles or behavior strategies can be incorporated in a dental setting with just a few tips, as outlined in Table 1.14


Dental anxiety, fear, and dentophobia can negatively impact a patient’s overall health and create a barrier to accessing dental care, which can further exacerbate the patient’s oral health status. By applying ABA principles and thinking in terms of the ABC contingencies, providers can create a comforting, empathetic, and patient-centered environment for individuals who display some level of fear or anxiety.


  1. Fisher WW, Piazza CC, Roane HS. Handbook of Applied Behavior Analysis. 2nd ed. New York: The Guilford Press; 2021.
  2. Cleveland Clinic. Dentophobia (Fear of Dentists). Available here. Accessed April 14, 2023.
  3. Hill KB, Chadwick B, Freeman R, O’Sullivan I, Murray JJ. Adult Dental Health Survey 2009: relationships between dental attendance patterns, oral health behaviour and the current barriers to dental care. Br Dent J. 2013;214:25–32.
  4. McGrath C, Bedi R. Measuring the impact of oral health on quality of life in Britain: using OHQoL-UK(W). J Public Health Dent. 2003;63:73–77.
  5. McGrath C, Bedi R. The association between dental anxiety and oral health-related quality of life in Britain. Community Dent Oral Epidemiol. 2004;32:67–72.
  6. American Dental Association. Health Policy Institute poll: Dentists see increased prevalence of stress-related oral health conditions. Available at: Accessed April 14, 2023.
  7. Kemp F. Alternatives: A review of non-pharmacologic approaches to increasing the cooperation of patients with special needs to inherently unpleasant dental procedures. Behav Anal Today. 2005;6:88–108.
  8. Berggren U. Dental fear and avoidance: a study of etiology, consequences and treatment. Thesis. Goteborg, Sweden: Goteborg University; 1984.
  9. DeJongh A, Schutjes M, Aartman IHA: A test of Berggren’s model of dental fear and anxiety. Eur J Oral Sci. 2011;119:361–365.
  10. Klepac RK, Dowling J, Hauge G. Characteristics of clients seeking therapy for the reduction of dental avoidance: reactions to pain. J Behav Ther Exp Psychiatry. 1982;13:293–300.
  11. Humphris GM, Dyer TA, Robinson PG. The modified dental anxiety scale: UK general public population norms in 2008 with further psychometrics and effects of age. BMC Oral Health. 2009;9:20.
  12. Humphris G, Crawford JR, Hill K, Gilbert A, Freeman R. UK population norms for the modified dental anxiety scale with percentile calculator: adult dental health survey 2009 results. BMC Oral Health. 2013;13:29.
  13. White AM, Giblin L, Boyd LD. The prevalence of dental anxiety in dental practice settings. J Dent Hyg. 2017;91:30–34.
  14. Cooper JO, Heron TE, Heward WL. Applied Behavior Analysis. 3rd ed. Upper Saddle River, NJ: Pearson Education, Inc; 2020.

From Dimensions of Dental Hygiene. May 2023; 21(5):30-33

Leave A Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More

Privacy & Cookies Policy