Ellen Birchander, BA, MSW, MS, is the graduate program director for the Management of Aging Services Program in the Gerontology Department at the John W. McCormack Graduate School of Policy and Global Studies at the University of Massachusetts in Boston. She previously served as assistant secretary for program management at the Massachusetts Executive Office of Elder Affairs. Birchander has worked in the areas of development of community support and care management for older adults. She can be reached at: ellen.birchander@umb.edu.